Follow your transfer: what each status means
In your account, every transfer shows its status, and we email you at the important changes. This is what each one means.
Awaiting payment
The transfer is created and we are waiting for your Zelle payment. You have 24 hours; if it does not arrive, the transfer is cancelled and you can create it again with the day’s rate.
While it is in this status, you can cancel it yourself from your account.
Payment under review
You uploaded the screenshot or the confirmation number. A member of our team checks it during our opening hours.
Payment confirmed
We received your payment. The delivery time counts from here, and you see it on the transfer page.
Preparing delivery and On the way
Someone is now in charge of delivering it. “On the way” means the courier has left for your family’s home.
Delivered
Your family received the money. The transfer page shows who received it and the delivery photo, or the receipt for a deposit.
Not delivered
We could not deliver after the planned attempts (for example, nobody was home). We call you to decide together: another day, another address or cancelling with a refund.
Cancelled and Refunded
“Cancelled”: the transfer does not go ahead. “Refunded”: we sent your money back by Zelle. In both cases we email you the reason.