Frequently asked questions

Create your account and verify your email. Add your beneficiary with their ID card and address, choose the amount and how they receive it, and confirm.

We show you the Zelle details: pay the exact amount, write the transfer code (EBP-…) in the memo and upload the screenshot from your account.

The fee depends on the amount and on whether the money is taken to their home: it comes out of your payment, and what is left is what your family receives. It is in the fees section, and the calculator shows you the exact total before you send.

The one of the day you create the transfer. It stays fixed for that transfer even if the rate changes later.

24 hours from when you create the transfer. If we do not receive the payment by then, the transfer is cancelled and you can create it again with that day’s rate.

For now, only with Zelle. The account number and holder appear in your transfer and in the email we send you when you create it.

A member of our team checks it as soon as you upload the screenshot or confirmation number. We email you once it is confirmed.

As you choose: cash at their home, a deposit to their card or picking it up at our point. The beneficiary must show their ID card.

On delivery we take a photo (or keep the deposit receipt) and you can see it in your account.

It depends on the delivery option. The time is counted in working days from when we confirm your payment, and you see it before confirming the transfer and on the transfer page.

The courier notes the attempt and we email you to try again. If the next attempt fails too, we call you to decide together: another day, another address or cancelling with a refund.

Yes. Save all your beneficiaries in your account. Each transfer goes to one person, and you can make as many as you want.

Yes. Your transfer page shows our Zelle QR code: scan it with your banking app or, on your phone, save it and open it from Zelle. Remember to write the transfer code in the memo.

Yes, from your account, as long as you have not paid it. If you already paid, write to us: if it was not delivered yet, we cancel it and refund you by Zelle.

Yes. Write to us or call us and we create the transfer for you. We will email you so that, if you want, you can follow it on the website.

Yes. The website is always encrypted, payment proofs and photos are private and we do not sell your data. Our privacy policy explains it.